Director, Guest Services

Company Name:
The Ritz-Carlton
Director, Guest Services
We make stories like this possible every day. By empowering our fellow Ladies and Gentlemen to make each guest experience like no other. By taking passion and turning it into a vision. And, by leading a team that never forgets we're creating guests for life.
The Ritz-Carlton, Aspen,
located at
75 Prospector Road, Aspen, CO, 81611
currently has the following opportunity:
Director, Guest Services
Oversees all the Front of House Operations to include, concierge, front desk, bell staff, valet, transportation, communications, ski valet and Night Audit.
Acts as Manager on Duty and as MOD will oversees entire operation to include, front office, housekeeping, spa and food and beverage.
Responsible for guest relations, problem resolution, guest and employee engagement. Holds operation to the highest standards according to our Ritz-Carlton Brand Standards.
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
2-3 years experience as a department head or director role at a luxury property.
We invite you to learn more about this position and apply at: https://marriott.taleo.net/careersection/7/jobsearch.ftl?lang=en.
Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook.
Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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